Four Seasons has apologised after an Ombudsman investigation found its actions had caused injustice to a care home resident’s family….
ombudsman
Lincolnshire County Council has been rapped by the Local Government and Social Care Ombudsman for taking too long to change…
Not for profit care home operator Greensleeves Care has issued an apology and agreed to pay £300 for distress caused…
Sanctuary Care has been asked to apologise and pay financial redress to a resident and her loved one after failing…
The Local Government & Social Care Ombudsman has found fault with HC-One’s Winters Park care home in Penrith following a…
The Local Government & Social Care Ombudsman has found fault with Anchor Hanover following a complaint by a daughter about…
Care UK has been asked by the Ombudsman to pay a resident’s family £1,500 for avoidable distress and inconvenience caused…
Nottinghamshire County Council left a man in a care home for five months without having regard for his basic human…
A daughter’s complaint against Bupa has been upheld by the Ombudsman after her mother fell out of bed twice during…
The government has been urged to introduce “mandatory signposting” for social care complaints after reporting varying levels of engagement with…