In a CHP exclusive, Philippa Shirtcliffe, QCS’s Head of Care Quality, says the COVID-19 pandemic highlights the need for the CQC…
February 12, 2021 Read more
complaints
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The government has been urged to introduce “mandatory signposting” for social care complaints after reporting varying levels of engagement with…
September 16, 2020 Read more
Social care employers must have robust whistleblowing procedures in place so that their staff have the confidence to report them…
August 27, 2020 Read more
In the first of a new regular column with CHP, Jenny Wilde, Director, Solicitor of Ridouts Professional Services Plc, offers advice…
August 26, 2020 Read more
The Local Government and Social Care Ombudsman has announced it will resume all existing casework and online complaints next week….
June 26, 2020 Read more
Director Paul Adams explains how independent reporting system Say So is helping care home operators reduce risks, maintain high standards…
May 13, 2020 Read more
Trading standards law adviser website Business Companion explains the importance of correct complaints handling procedures (CHPs) for care homes. Contrary…
April 20, 2020 Read more
Fewer than one in five local authorities have a dedicated appeals process for social care, according to new research by…
October 17, 2019 Read more
Complaints about the adult social care fees and charging are on the rise, The Local Government and Social Care Ombudsman…
September 19, 2019 Read more
More than 2,000 elderly people were eviction from their care homes last year amid campaigners’ claims of ‘revenge evictions’. Figures…
September 13, 2019 Read more