REFERRALS & COMMISIONERS
WORKING IN PARTNERSHIP FOR BETTER OUTCOMES
A clear referral, assessment and mobilisation pathway for local authorities, health professionals, case managers, families and funding teams.
Speak To Our Team
Start with the right pathway
Our referrals team will identify whether the request relates to domiciliary care, adult supported living, transition or enhanced support.
Domiciliary Care
Adults, older people and children 0–18 in their own homes.
Adult Supported Living
Proposed CQC service expansion for adults 18+.
Transition to Adult Services
Planned move from children’s provision into adult support.
Enhanced Supported Living
Higher staffing and observation where assessed and justified.
REFERRAL PROCESS
From enquiry to mobilisation. We aim to make decision-making transparent and evidence based.
Initial Enquiry
Service type, urgency and funding context.
Information Review
Background, current support, risks and reports.
Assessment
Needs, communication, outcomes, compatibility and environment.
Proposal
Staffing model, support hours, governance and costs.
Care Planning
Person-centred plans, risk controls and escalation routes.
Mobilise
Staff matching, training, introductions and start-up review.
INFORMATION WE MAY REQUEST
What helps us make a safe decision
Referral & history
Current placement, reason for referral, previous support and key relationships.
Needs & outcomes
Personal care, communication, daily living, education/work and desired outcomes.
Risk information
Risk assessments, incidents, safeguarding, missing, behaviour and environmental risks.
Health
Diagnoses, medication, epilepsy, dysphagia, allergies, clinical plans and healthcare professionals.
Legal framework
Capacity, best interests, restrictions, DoLS/Court orders, parental responsibility where relevant.
Funding & commissioning
Hours, staffing ratios, night model, funding authority and review arrangements.
Make a referral
Email referral information securely to info@tatencare.co.uk or call our team on 0776 191 1990 to discuss the case.
EMAIL REFERRALS