QUALITY, WORKFORCE & COMPETENCE
SAFE PEOPLE. SKILLED TEAMS. BETTER OUTCOMES
How Taten Care recruits safely, inducts staff, delivers mandatory and specialist training, and confirms competence before independent deployment.
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Suitability before appointment
Recruitment is designed around Regulation 19 requirements, safeguarding responsibilities and role-specific risk.
Identity & eligibility
Identity, right to work and relevant documentation verified.
Employment history
Full history reviewed with gaps explored and documented.
References
References sought, including recent/relevant employment where possible.
DBS & barring
Enhanced DBS and barred-list checks where legally applicable to the role.
Qualifications & registration
Certificates and professional registration verified where relevant
Values & safeguarding interview
Scenario-based assessment of judgement, boundaries and suitability.
Before staff work alone
New workers complete organisational induction, core learning, shadowing and person-specific orientation before unsupervised practice.
Organisation
Values, policies, reporting lines, whistleblowing, incident reporting and confidentiality.
Core practice
Care Certificate principles, dignity, consent, record keeping and communication.
Service-specific
Children’s home care, adult home care or supported living rights and boundaries.
Person-specific
Support plan, risk plan, communication, medication, routines and escalation.
MINIMUM CORE TRAINING
Mandatory foundation
| Core learning | Applies to | Competency / refresh |
| Safeguarding adults & children | All relevant staff | Induction + refresh / updates |
| Moving & handling | Care staff | Practical competence where required |
| Medication | Staff undertaking medication support | Observed competency |
| First Aid / Basic Life Support | Relevant care staff | Practical competency and refresh |
| Infection prevention & control | All care staff | Routine updates |
| Mental Capacity Act / consent | Adult-service staff | Scenario-based understanding |
| Equality, human rights, GDPR, lone working, fire safety | All staff | Induction + periodic refresh |
SPECIALIST PATHWAYS
Additional training for specialist services
Learning Disability & Autism
Oliver McGowan training appropriate to role, communication, sensory needs, Active Support, PBS, health inequalities, restrictive-practice reduction and person-specific plans.
Mental Health
Mental health awareness, recovery, trauma-informed practice, deterioration/relapse, crisis escalation, self-harm/suicide awareness and psychotropic-medication awareness.
ABI
Brain injury awareness, cognition, fatigue, behaviour/emotional change, communication and rehabilitation goals.
Children
Child safeguarding, child development, parental responsibility, consent/assent, Gillick competence, intimate care, allegations/LADO and paediatric skills where required.
Supported Living
Tenancy rights, privacy, choice/control, MCA, restrictions, positive risk-taking, community inclusion and housing/care separation.
End of Life
Dignity, communication, comfort, deterioration recognition, family support and working alongside palliative and community health teams.
Physical Disabilities
Sensory-informed, predictable and communication-aware support, with PBS where appropriate.
Sensory Impairment
Providing aid for those in need of assistance navigating sensory impairments.
Dementia
Dignity, comfort, personal care and family support alongside district nurses, GPs and palliative-care professionals.
No deployment before competence:
completion of an online course alone is not treated as sufficient evidence of competence. Staff must receive person-specific induction and, where applicable, observation, discussion, supervised practice and practical competency sign-off before working independently.